RETURN POLICY

WE PUT YOUR SATISFACTION FRONT AND CENTER

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Our mission is to provide clothing  that is flattering, comfortable and well made.  If you are not happy with your purchase then we want to know about it. We will make every attempt to meet your expectations.

 

We provide EXCHANGES or STORE CREDIT on full-priced merchandise and short-term sale items, (meaning discounts offered for a specific time period). If you are not satisfied with your purchase simply mail the unworn, unwashed  item with original hang tags attached. Include the invoice number and a  brief explanation for the return.  Be sure to include your email address or phone number. 

 

Mailed orders must be returned within 14 days of receiving.

Store pick -up orders may be exchanged within 14 days of placing order. 

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Clearance Sale items are FINAL SALES, these items are not eligible for exchange or store credit

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Mail eligible returns to:

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Judy Joannou Designs

83 Mill Street

Almonte, Ontario

K0A 1A0

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As a small family run business  we split the shipping cost for returns with our customers. You pay to return the item to us and we pay to get your replacement item back to you. If we are unable to get your replacement item  to you within 15 days of us receiving your return we will contact you.

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Items returned must be unworn and in the condition it was received in. The item will be inspected by our staff and a replacement or store credit will be sent to you within 15 days.  If the returned item has been worn or damaged it will be donated and NO CREDIT WILL BE GIVEN.

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