RETURNS& EXCHANGES

RETURN POLICY

WE PUT YOUR SATISFACTION FRONT AND CENTER

Our mission is to provide clothing  that is flattering, comfortable and well made.  If you are not happy with your purchase then we want to know about it. We will make every attempt to meet your expectations.

On full priced merchandise ONLY we provide EXCHANGES or STORE CREDIT.. .If you are not satisfied with your purchase simply mail the unworn, unwashed  item back to us within 14 days of receiving it.  Include the invoice number and a  brief explanation for the return. For example, if the garment does not fit properly please provide details, so that we will be able to help you choose another size or style that will look great and feel comfortable. Be sure to include your email address or phone number in case we need to get more details on how we can better serve you.

Sale items are FINAL SALES, these items are not eligible for exchange or store credit

Mail eligible returns to:

Judy Joannou Designs

1106 Ferguson Rd.

Ashton, Ontario

K0A 1B0

As a small family run business  we split the shipping cost for returns with our customers. You pay to return the item to us and we pay to get your replacement item back to you. If we are unable to get your replacement item  to you within 15 days of us receiving your return we will contact you.

Items returned must be unworn and in the condition it was received in. The item will be inspected by our staff and a replacement or store credit will be sent to you within 15 days.  If the returned item is not saleable we will have to return it to you.

We offer EXCHANGE or STORE CREDIT  on returns of full price merchandise only.

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613-291-5264

judyjoannou@netscape.net

 

© 2020 Judy Joannou Designs | Photography by Charles Ebbs Photography: www.ebbsphoto.ca

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STAY CONNECTED

  • Vimeo Social Icon
  • Facebook Clean
  • Pinterest Clean
  • White Instagram Icon

Contact Us

613-291-5264

judyjoannou@netscape.net

 

© 2020 Judy Joannou Designs | Photography by Charles Ebbs Photography: www.ebbsphoto.ca