WHEN YOU'RE HAPPY WE'RE HAPPY
Since 1992 Judy Joannou Designs has been committed to offering our clientele well designed and made clothing and accessories. Superior customer service is our mission, so we strive to make sure you get the product that makes you feel and look your best.
Have any questions or concerns?
We’re always ready to help!
Call us at
613-291-5264 or send Judy an email at:
WE PUT YOUR SATISFACTION FRONT AND CENTER
Our mission is to provide clothing that is flattering, comfortable and well made. If you are not happy with your purchase then we want to know about it. We will make every attempt to meet your expectations.
We provide EXCHANGES or STORE CREDIT if you are not satisfied with your purchase. Simply mail the unworn, unwashed item back to us within 14 days of receiving it. Include the invoice number and a brief explanation for the return. For example, if the garment does not fit properly please provide details, so that we will be able to help you choose another size or style that will look great and feel comfortable. Be sure to include your email address or phone number in case we need to get more details on how we can better serve you.
Mail returns to:
Judy Joannou Designs
83 Mill Street
As a small family run business we split the shipping cost for returns with our customers. You pay to return the item to us and we pay to get your replacement item back to you. If we are unable to get your replacement item to you within 15 days of us receiving your return we will contact you.
If the item you ordered is out of stock and is no longer available we will gladly send you a full refund.
Items returned must be unworn and in the condition it was received in. The item will be inspected by our staff and a replacement or store credit will be sent to you within 15 days. If the returned item is not saleable we will have to return it to you.
We offer EXCHANGE or STORE CREDIT ONLY on all returns.
Do you provide International delivery?
At this time we only ship within Canada
How do I track my order?
We will email you when your order has shipped.
Tracking numbers will only be provided upon request.
What are your delivery options?
We ship all orders with CANADA POST expedited service